ORDERS AND SHIPPING

ORDERS AND SHIPPING - FAQ

  1. What should I do if the carrier’s tracking website states my order has been delivered but I have not received it?
    Contact the carrier with your tracking number.
  2. Do you ship internationally?
    We currently offer products for sale in the U.S. only.
  3. What are the shipping destination options?
    Your order can be delivered to a U.S. street address; we will not ship to P.O. boxes.
  4. What are the shipping methods used for SeeScan orders?
    Based on the item, there may be selectable shipping methods available to expedite your delivery. These options will be presented at checkout. Not all shipping methods are available for all products. Orders placed with expedited shipping will be shipped as quickly as possible. Orders placed late in the day or after business hours may be delayed and not ship until the next morning.
  5. What are your business days for shipping?
    Business days are Monday through Friday (excluding major holidays).
  6. Where do I recycle my battery pack?
    If you choose not to have your battery pack renewed you can dispose of your spent battery pack at a recycling station. Check your state, county, or city website for a list of recycling centers. You can also return your spent battery pack to us at SeeScan Inc., 3777 Ruffin Road, CA, 92123 in exchange for a credit towards a new Lucid battery pack.
  7. What should I do if I receive a damaged item?
    If your item arrives damaged, please contact SeeScan within 3 days of receiving the item. We will assist you in returning the damaged item and providing a replacement.
  8. What forms of payment are accepted?
    SeeScan accepts the following credit cards: Visa®, Mastercard®, American Express®, Discover®, Diners Club®, and JCB.
  9. Who can I contact if I want to cancel, modify, or ask a question about my order?
    Please call SeeScan at 877-733-7226 during our normal business hours (M- F 8 a.m. – 4 p.m. Pacific) if you have questions about your order. Alternatively email us at lucid.orders@seescan.com. When contacting us please include the following information: 1. Your order number 2. The full name the order was placed under 3. A detailed description of the issue or situation
  10. How is shipping cost calculated?
    Shipping cost is calculated at checkout and is set by the carrier. We do not mark up shipping costs.
  11. How long does shipping normally take?
    Your order will be processed and shipped as soon as possible. Tracking information will be available once items have been shipped. Shipping times are impacted by weather, distance, and carrier.
  12. How do I view and print my online order confirmation?
    After you complete the order process, an automated email will be sent to you. This email will include a unique order confirmation number and details of what you ordered. You can print this email out if desired.
  13. Are there additional costs or fees I should be aware of?
    Prices quoted on our website do not include shipping. Shipping is calculated based on distance. This will be reflected in your total when you check out, along with the appropriate sales taxes.
  14. How can I track my order?
    Once we have processed and shipped your order we will email you a tracking number.